Many customers have payment problems when making payments. This is because banks review cross-border payments, especially credit card payments, so some of you guys have these problems. The following solutions are available to resolve payment failures:
1. If your credit card payment fails and shows "Fraud Suspiction" or "Security Violation", it means that our website has been flagged by your bank. At this point, please contact your bank to unflag our site. After the bank remove the flag, please place a new order and try to pay again, the payment should be work this time.
2. If payment results shows "Do not Honor", please contact your issuing bank to verify your identity and authorize the payment. After authorizing, please inform us to charge payment again.
3. If payment results shows "High-risk", please make sure that the information you fill in for the order is commonly used and true. Then please show the front 4 digital number and last 6 digital number of your card to the customer service, we will send it to the issuing bank again for confirmation.
4. If the above method is not applicable, it is recommended that you switch the payment method. You can try to pay with Paypal / Zelle / Bank Transfer/ Wise, which are usually guarantee a 100% payment success rate. If you are a new paypal user, or you are using Wise/Zelle payment for the first time on our website, we can give you an extra US$3 off your order.
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